Concerns and Complaints

We place a high value on our partnerships with parents/carers and the wider community. Where issues arise, or where there are concerns, we are keen to resolve these as quickly and positively as possible.

The school has a wide range of staff available to help students, or their parents/carers, with any issues or concerns that might arise.

Tutors

Your child's Tutor should be contacted in the first instance. They can help you with routine issues and general concerns. To get in touch with one of them please email the School at contact@kingsmead-school.com or telephone 01984 623483.

Heads of Year

If you have an issue regarding learning, achievement or academic progress, please contact your child's Head of Year.

Also if you have any concerns around behaviour, bullying, wellbeing or pastoral care, the Head of Year is the best person to speak with.

Class Teachers or Heads of Department

Teachers and Heads of Department should be contacted if you have concerns around your child’s learning and progress in a specific subject, or have queries around the homework they are being set.

SEND Department

The SEND Department support students with additional needs, including those with special educational needs and disabilities, children who are looked after or have previously been looked after, and those with particular medical needs where additional support is required.

The Team is led by Mrs Laura Mackie (Assistant Headteacher – Inclusion/SENCo) and can be contacted by emailing contact@kingsmead-school.com marked FAO Laura Mackie.

Senior Staff

The Senior Leadership Team, should be contacted for issues not resolved satisfactorily after all other channels have been followed.

To make contact with them, please email the School at contact@kingsmead-school.com or by telephoning 01984 623483 to request an appointment, giving at least 24 hours notice.

Complaints Policy

If you wish to make a formal complaint to the school you can access our Complaints Policy here.